Embassy Gazette

Healing Foundation: A Case Study

 

The task was to build and deliver a website that is easy to use, visually compelling and clearly communicates the Healing Foundation’s work to its target audiences. This would be facilitated through a series of strategy meetings held with The Digital Embassy and client project stakeholders with the purpose of gaining an in-depth understanding the organisation’s desired audience, and strategic goals for the project.

Healing Foundation: A Case Study

Introduction

The Healing Foundation is an organisation that addresses and assists Aboriginal and Torres Strait Islanders who experienced trauma caused by actions such as the forced removal of children from their families.

Having had experience working on other indigenous Australian projects such as the ILC and the Yidaki exhibition for SA Museum, The Digital Embassy were approached to build a platform to showcase the services the Foundation provides, as well as access to an array of educational and training programs, and activities that help support local communities.

A secondary goal was for the website to have the necessary functions to be able to accept and process online donations through a consistent and visually appealing site rebrand.

SuperFriend

The Task

The task was to build and deliver a website that is easy to use, visually compelling and clearly communicates the Healing Foundation’s work to its target audiences. This would be facilitated through a series of strategy meetings held with The Digital Embassy and client project stakeholders with the purpose of gaining an in-depth understanding the organisation’s desired audience, and strategic goals for the project.

Insights gained from this process would be used facilitate the creation of the website’s project scope including the functional build specification, wireframes, user centered design approach and content strategy.

 

Design approach

It was determined that the new website would need to contain features that would support greater levels of design consistency, while accommodating user case requirements for ease of use to access appropriate resources within the website. This would include the use of bolder, richer imagery (within back ground, within articles and template) and more effective use of white space throughout the site.

Through an improved design interface, the new website is able to more effectively enable the Healing Foundation to communicate their core brand values and messages. As part of this approach the website focuses on presenting traditional Australian indigenous artworks, and featuring a colour palette specifically chosen by stolen generation elders.

 

 

The Results

WordPress was selected as the most suitable CMS platform as it allowed for frequent content updates in an easy manner. New information architecture was developed as part of the new build. This would include provision for larger banners and imagery was developed into the new website templates to provide a consistent experience globally. The navigation on the new Healing Foundation website was redeveloped to best practice standards for both mobile and desktop devices.

The Resource section of the new website was enhanced to be easier to use, searchable and visually appealing with a strong emphasis on the publication formats. Twitter feed integration was also developed and incorporated to provide a seamless responsive experience.

Other functionality includes:

  • News and Events features (presents feature articles on the home page).
  • Interactive map.
  • Donate Now (connect to existing bpoint systems).
  • Webinar and Photo gallery,
  • Contact Form including Google map,
  • Newsletter subscription integration
  • Social plugins – Facebook, twitter and YouTube

Interactive Map

An interactive map was built within the homepage to showcase the various Aboriginal and Torres Strait Islander healing projects, case studies and programs across Australia. This feature not only allows for easy and quick navigation of healing projects and programs but also a function that enhances user engagement within the website.

Content Strategy

The Healing Foundation’s goal was to reach people of all ages, gender, and location. Therefore a positive and informative tone of voice was used across the website, in order to place the Foundation as an industry knowledge leader.

Content across the website needed to be relevant and engaging to all audience types. Importance was placed on it being interesting and useful, whilst maintaining the sensitivity behind the subject of the website. To further enhance the sense of community, quotes and testimonials were included throughout.

While the ‘Contact Us’ feature across the website was developed as a primary call to action, other additional features such as the email subscription and a resource center were implemented for users that prefer to access further information.

Analytics

Incorporating Advanced Analytics tracking into the website build process allows for supervision over useful information, such as user interactions with the website and the sources from which they were directed. The valuable information gathered through Google Analytics can be used as a guide to develop marketing strategies, populate further content on popular website pages and other digital initiatives.

Content Maintenance

To assist Healing Foundation site administrators with content maintenance, The Digital Embassy™ developed content style definitions which are predefined as part of the website template. These enabled the Healing Foundation to enter visually consistent content – for example, predefined heading styles, paragraphs which include images, and list elements can be set up so that their website administrators can easily add new content in dynamic layouts.

The Results

The new website is a platform that appeals to a wide range of audiences and is a crucial touchpoint for Aboriginal and Torres Strait Islanders who are seeking help due to trauma. The redevelopment of the website has resulted in the following:

  • Easier navigation through the website connecting users with quick and easy access to desired information
  • A consistent tone of voice throughout the website sending a clear brand image and story
  • Information gathered about the audience through the mailing list allows for targeted content delivering relevant and useful digital marketing campaigns
  • Higher levels of interaction and engagement with the website connecting the audience better with the objective of the Foundation

View the website

 

About The Digital Embassy

The Digital Embassy™ is an Australian Google and Microsoft Partner transforming digital business. Our team are ambassadors for best practice in digital business strategy, web design, behaviour-driven software development and evidence based digital marketing.

For over 20 years our business has employed local industry certified personnel to help businesses meet the changing needs of digital users and consumers. We work as your strategic digital partner to develop strategies, and build assets, that drive organisational change and revenue growth.

 

AuthorSuperUser Account

PostedThursday, 11 May 2017