Embassy Gazette

SuperSPAN: A Case Study

 

SuperSPAN (SuperFriend Suicide Prevention Assistance Network) is a pilot program developed by SuperFriend aimed at preventing suicide in rural areas. A website for SuperSPAN needed to be established to provide participants with access to a small number of the most appropriate, readily-available resources to assist them to support people at risk of, or effected by, suicide in rural areas.

SuperSPAN: A Case Study

Introduction

SuperSPAN (SuperFriend Suicide Prevention Assistance Network) is a pilot program developed by SuperFriend aimed at preventing suicide in rural areas by upskilling and empowering Client Relationship Managers, Regional Managers and Financial Planners from SuperFriend’s Partner Funds to support those at risk of, or affected by, suicide – particularly people in financial distress. 

A website for SuperSPAN needed to be established to provide participants with access to a small number of the most appropriate, readily-available resources to assist them to support people at risk of, or effected by, suicide in rural areas.

 

 

The Task

Working again with SuperFriend to support their valuable programs, The Digital Embassy was tasked to design and develop an online presence for SuperSPAN where stakeholders would have quick access to resources and support numbers quickly and easily on any device. 

The new website needed to allow SuperFriend to be able to add new resources for download at any given time using existing Resource Centre functionality developed by our agency. In addition to this, the website had to provide the ability for users to register interest in SuperSPAN to keep abreast with the program's activities and be alerted when new resources are added to the site. 

 

Our Approach

The Digital Embassy’s designers worked to develop a look and feel that reflected SuperSPAN's own unique branding themes and communication elements. In consultation with SuperSPAN's stakeholders it was agreed that as part of the work to be performed our creative team would redesign the SuperSPAN logo, and various branding elements to better showcase the organisations’ connection points throughout the country, and make a simpler, and more contemporary design statement overall. 

The proposed website solution would be custom built using WordPress CMS platform due to its ease of use and familiarity with SuperSPAN and SuperFriend administrators. The solution enables SuperSPAN to update content throughout the site and easily manage the Resource Centre features and downloadable content. 

To support the communication with the SuperSPAN representatives we proposed the use of a newsletter system where SuperFriend can send out emails to the representatives periodically to update them on the pilot program and new content featured on the site.

 

Responsive Design

The website was designed to provide a simple, yet satisfying experience to all of its users, no matter the device. Designing the site to be responsive to devices of all sizes was key to ensuring it remained accessible to the majority of users, and available when most needed.  

The website incorporated this simplicity through a clean and straightforward single page scrolling layout. Featured in the header of the website is a simple global navigation system that takes users quickly to the relevant areas without experiencing page loading interruptions.

 

WordPress CMS Platform

To meet the need for easy content management, WordPress was the perfect fit for SuperSPAN. The WordPress content management system is intuitive and easy to navigate for any user, which makes website management a breeze. In the case of SuperSPAN, the administrators where already familiar with the CMS platform and found it an effective tool when updating website content, and managing new resources..

 

Results

The SuperSPAN website was launched by The Digital Embassy in late July 2016 and became a talking point at the National Suicide Prevention Conference ‪held in Canberra.  The site will become an ongoing and integral part of the SuperSPAN program once it’s launched.  

 

 

Client Statement

"The SuperSPAN website exceeded our expectations from design and function perspectives. The Digital Embassy made the process extremely easy as they kept the project on track and did as much of the work as possible from their end. The website was turned around quickly and we felt very supported and well-guided throughout the process. 

We relied on their expertise to fill our technical gaps and we were very impressed by the way our Solutions Architect, Nick Greenslade, was able to seamlessly problem-solve and come up with practical solutions to any hurdles we faced which was a major stress reliever! He was also excellent with communication, responsiveness, patience and was always willing to help. 

SuperFriend has already recommended The Digital Embassy to other organisations for website development and we are looking forward to working with them for many years to come!"

Claire Dellora - Communications Coordinator, SuperFriend


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About The Digital Embassy

The Digital Embassy™ is an Australian Google and Microsoft Certified Partner leading clients through the digital experience. As ambassadors for best practice in web design and evidence based digital marketing we employ local industry certified personnel to help brands increase consumer engagement and reduce advertising costs. 

Our core competencies lie in Digital StrategyResponsive Website DesignMobile App DevelopmentContent Marketing and ProductionInbound Digital MarketingSearch Engine Optimisation (SEO)AdWords campaignsWeb Hosting, Support and Training.

The Digital Embassy™ is a pre-qualified ICT service provider for Government in SA, VIC and NSW.

 

AuthorSuperUser Account

PostedTuesday, 16 August 2016