Embassy Gazette

Southern Cross Care QLD: A Case Study


The Digital Embassy was approached to develop and design an updated, more user intuitive and mobile responsive website for Southern Cross Care Queensland.

Southern Cross Care QLD: A Case Study


Brand Partners approached The Digital Embassy to develop and design an updated, more user intuitive and mobile responsive website for their client, Southern Cross Care Queensland.

Southern Cross Care is a not-for-profit, charitable organisation that manage retirement villages and low cost housing, rental unit complexes and residential aged care facilities. Southern Cross Care has a core focus on its offering specifically towards Community Care, Residential Care and Retirement Living.


The Task

The fundamental requirement for the new website was to highlight the residential homes as a desired lifestyle choice. In order to do so it needed to provide visitors with a warm and engaging visual representation of the various retirement villages and services available, and also provide a user experience which was informative and relevant to their specific needs and location. Supporting these unique features would be content that conveys a welcoming tonality to give Southern Cross Care a strong point of difference in a competitive landscape.

The website was to be developed using WordPress and optimised for use on desktop and handheld devices with a strong focus on user interactivity and product selection.


Dynamic Location Search

One of the main user features is the dynamic postcode and suburb location map search function which is utilized on Retirement Living and Residential Living pages. This functionality allows the user to search for a housing options near their current location to allow them to minimise their daily disruption as part of a relocation to keep existing relationships with doctors, hairdressers, dentists and similar.


The results

At the completion of the project the client was presented with a highly engaging and customer-centric website that allows easy property selection and navigation between location and housing options.

The website showcases all of the valuable service and product offerings available from Southern Cross Care, as well as an in-depth library of informative FAQ’s detailing the myriad of lifestyle, health and housing related topics and services.

View the website


About The Digital Embassy

The Digital Embassy™ is an Australian Google and Microsoft Partner transforming digital business. Our team are ambassadors for best practice in digital business strategy, web design, behaviour-driven software development and evidence based digital marketing.

For over 20 years our business has employed local industry certified personnel to help businesses meet the changing needs of digital users and consumers. We work as your strategic digital partner to develop strategies, and build assets, that drive organisational change and revenue growth.


AuthorSuperUser Account

PostedThursday, 17 November 2016