EISS
Leading industry super fund website that intuitively guides members through their journey with super.
Leading industry super fund website that intuitively guides members through their journey with super.
EISS (Electricity Industry Superannuation Scheme) wanted to update their digital presence to better serve members in all stages of their ‘journey with super’. The website was designed to be mobile responsive and to communicate important information clearly. We wanted the platform to be a go-to source of information, reflective of the great, personalised member service EISS prides itself on.
The refreshed web design reflects a modern organisation that prides itself on great service.
Subtle elements of EISS branding were incorporated into the web design for a contemporary look and feel. Additionally, a sticky, drop down menu is used so that users can access the menu bar across the site globally as they scroll.
To build the information hierarchy of the site, we delved into EISS’ four main user groups and brainstormed user journeys that formed the basis of the new site map.
The user journeys reflected the member types they wanted to communicate with through their website, taking their company value of great service online.
There was an overlap in information required by these user groups, and a twofold solution addresses this, utilising the main menu and ‘journey with super’ concept.
We created the ‘journey with super’ concept as part of a content strategy to demonstrate the key value of EISS as a super fund for life. Additionally, the concept also addresses the overlap in information which was identified in the user journeys.
The concept uses four landing pages (accessible from the homepage) that represent different stages in the ‘journey with super’. This makes it possible for EISS to direct members in different stages to their respective landing page.
The landing pages can be used by EISS to convey messages and promote options to different user groups. This approach makes the landing pages a useful means of communication, especially for use in segmented EDM (email direct marketing) campaigns.
Working hand in hand with EISS, we conducted a review of their previous website and determined the information that was important to each unique user group.
Then, using the user journeys and information hierarchy as a guide, we created copy to simplify complex superannuation topics and present EISS as the go-to expert for members.
Investment performance data displays on the website in an easily accessible table. As this data changes regularly, EISS required a way of uploading it to the site quickly and easily. To enable this, we developed functionality that collects data from an uploaded spreadsheet and displays it globally in investment performance tables and snapshots.
A variety of downloadable information and forms, as well as links to third party tools, had to be easily accessible for members. To achieve this, we allow members to reach these items through a number of pathways.
Website users have the option of finding these items by conducting a site search using the search toolbar; navigating to the relevant tools or information page in the ‘resources’ section; or finding the relevant item on the page it relates to.
EISS now delivers relevant and important information to all types of members clearly, through a mobile responsive website. With a clean, modern appearance and easy-to-understand copy, the website is now more accessible to members and serves as a a go-to source of expertise and resources. Furthermore, this approach to online service now reflects the great, personalised service that EISS prides itself on.
Average time on page is 2:16
Users are spending a significant amount of time on site pages, finding and reading the information to suit their needs.
Low bounce rate of 33%
The majority of website visitors are quickly identifying relevant information and resources they came to the site for.
92% of PDF downloads happen on contextual pages
The new website has downloadable PDFs on relevant pages (as well as in the resources section). This makes them easier to find for users, improving information accessibility.
The majority of PDF downloads now happen on these contextual pages. This indicates that more downloads are now taking place, and a better user experience is provided.
