Our Support Services agreements give you peace-of-mind by providing priority access to our Support Team resources. Our team of dedicated technical engineers and client services personnel extend your internal capabilities by providing both preventative support services such as monitoring, reporting and maintenance, as well as prompt issue response and resolution to any query or issue with your digital assets.
Available via phone or email, our Support Team will action your request in a timely and efficient manner, ensuring a successful resolution as soon as possible. Our team maintains communication with clients throughout the process, ensuring you are kept in the loop and aware of any potential changes.
Our Support Services are able to be structured to support your needs and provide complete protection against website and digital asset vulnerabilities whenever it is needed. From pay-as-you-go Maintenance Packages to pre-paid priority Block Hours or comprehensive Service Level Agreements, we can provide the support you need to ensure continuity of service for your customers and clients.
Get in touch today and find out how we can help you.
When it comes to maintaining your website or custom application, you require absolute peace-of-mind that your digital assets will be up-to date, remaining operational and protected.
Like any dynamic software, your website requires regular maintenance to remain operational and secure. It is a common misconception that once a website is developed and deployed it will continue to operate as originally designed without any further assistance required.
In the ever changing digital environment regular maintenance is necessary to keep your website functioning both efficiently and effectively, ensuring its performance remains optimised and security measures are maintained. In addition, it is important that the site framework is consistently updated, including plugins or widgets, to keep up with the evolution of technology.
Outsourcing your website maintenance to The Digital Embassy affords you reassurance, enabling your resources to focus on what your business does best while our team of experts focus on the technical maintenance of your digital assets.
The Digital Embassy offers several types of Maintenance Packages to help protect, maintain and support your website or custom application.
Maintenance can be acquired on a pay-as-you-go basis, priced by resources required, or through our popular pre-paid Block Hour model which provides you with the ability to request any of the services we offer on an ad hoc basis at a discounted rate.
Our top tier Maintenance Package is a comprehensive Service Level Agreement that includes access to our Support Team and assures we’ll be there to help you 24 hours a day, 7 days a week, 365 days a year.
Upon request, and without any contractual commitment, we can provide you with a fixed cost to assess your requirements and an estimated cost of development. We are also able to offer a fixed cost of development in most cases with well-defined build specifications provided.
This billing method is extremely popular due to its cost saving, convenience, and ease of use for regular clients. Blocks of hours purchased and paid for in advance are offered at discounted rates with higher discounts available for larger blocks purchased.
Our Support SLA’s are tailored for each client, relative to their specific requirements including what assets are covered and what level of service, skills and response time is required. Pricing is usually fixed for an agreed term and billed monthly. Our Support SLA’s can also be combined with other services and billing options such as using Block Hours to perform additional work that may fall outside the scope of the SLA.